Talesfromthefrontdesk of Technology
Yeah, call the police, kick them out, and tell them the next time they book pre-paid you will call the police again and deny the third party refund. This is the way. OP is talking about how to prevent them from booking a room and showing up in the first place. There are way too many sites to 100% prevent booking.Say it with me now... "If the card you provide to hold the reservation isn't valid for the amount of one night of the reservation, then the reservation ISN'T GUARANTEED!" This keeps happening, over and over again. On sold out nights, its hotel policy to authorize credit cards for incoming reservations for one nights room an tax, which is the no ...She laughs and covers her face. I now have to man the front desk till my partner shows up. Of course guests ask what happened. I was to tired to formulate a good lie so I was just honest. It made a lot of people laugh. Funny enough this was the 2nd time I had ripped my pants. Another story for later! 2. Some do: with people you have reason to trust. A friend of a friend, not so much. But the people you have reason to trust usually number about, uh, four, against 7.5 billion others. This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him.Share your front desk stories! This group is for sharing, venting, laughing, networking and navigating the world of hospitality.He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.He is spooked by me, but approaches the desk. He explains he just got released from jail and needed a place to stay until our bus depot opened at around 6 AM. He is from Michigan and has nowhere to go. The poor dude looks no older than twenty or twenty-one years old, and his story tugs on my heart.The dumbest question I was ever asked was after the guest walked past a marked police car ( here getting cctv footage and standing next to them) What is the best back roads to take to avoid the cops after getting pissed. This reminds me of the time a guest called the police because someone sold him fake marijuana.Brand Call center woes. All properties of one of the big Tipton style Hotels have to pay $$ for the hub call center service. They take calls for reservations, questions and so forth and then call us for our opinion on the matter. I think two twin pre-teens would be better suited for this job. I can count on one hand how many calls I've gotten ...For those that do not know, there was an older man in his late 40s or early 50s, his boyfriend/fiance/husband in his early to mid 20s. The General Manager (GM) and me, your friendly neighbourhood Night Auditor (NA). So the guests did not want to leave a room so the GM threatened to get the police to evict them.Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) “Yes, I would like to discuss my reservations for ... r/TalesFromTheFrontDesk • No, you can't leave your dog alone in your room. No, trying to guilt trip us and then threatening to take your business elsewhere will not change our minds.Posted by TURRITONUTRICULA. Hurricane coming. Good time to call about those February reservations. Sandbags in place, packing up the usual goodies, and decided I would check voicemails that have come in this morning. 37 voicemails so far. (Our voicemail explains we are closed and evacuating) “Yes, I would like to discuss my reservations for ...odd encounters during NA. I am just about to finish my shift here as night audit. This weekend has been especially quiet in the realm of street people and weirdos. Or so I thought. Now, I have been hit on while at work, asked out for drinks, invited to party in guest's rooms. But this night has taken the cake.Typically I tell them they're DNR'd and when they ask why the system pops up with their previous stay and a note saying why. Most of the time I'll tell them exactly why. They fucked up, caused me problems, and if it was bad enough to get you DNR'd, I'm not going to be nice to you. Edit: There has been ONCE where we had a guy that would keep ...Discount rate plus tax came out to about $53 for 2 nights and the valet parking came out to $55 for 2 nights. Hell yeah! One of the hotels I'm staying at while on vacation this week is $66+tax per night for valet. ...self park, off site, is $40 freaking dollars. I worked at a property in DC that was closed for about a year for renovation and a ...I've checked into hotel rooms really late (they are hotels. I'm away from my house. Whether for business or pleasure, I'm not paying $200-$300 to spend 24 hours in a hotel room for the fuck of it.)i just got promoted and now im getting berated for it. hi! I (21F) am now a FOS (yay!) at a large hotel in a tourist area in New york state. I have been in hospitality for three years now and three hotels in that time this being my third and i started here three months ago as a night auditor. i dont want to make it seem like im bragging but im ...As per my last post I shared with y’all that he so far is just getting written up and that’s it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...A few years ago, in my last job, I worked as the night auditor in a fairly upscale hotel in the college town of Lawrence, KS, in which I covered the front desk and was basically the only hotel employee on duty from 11 at night until 7 in the morning. I have quite a few good stories from those night, so here are a couple to start out with.So I work night audit and if you work nights you know how some nights you just get so bored and would wanna do anything to occupy your time so you don't sleep. Anyways I love having fun so I decided to make the front desk fun for me and my coworkers by creating a front desk game that they can play (they don't have to) during their day shift ...This morning a lady from a govt agency who is staying with us for an undetermined extended stay. Has called me. Her refrigerator isn't running. Shes been out on business all weekend, so she didn't notice until now. I ask her when I could send someone up and she's ready now. Fortunately, it's first thing in the morning so I am full of solutions ...28-Apr-2023 ... To address these concerns, Guest Ban has implemented features to ensure compliance and prevent unauthorized changes to the “Do Not Rent” list.This happen to anyone else? I started in the hotel business at a big franchise hotel, Lets call it shirriatt, a friend referred me. Anyways i lasted 3 months and I will go ahead and explain why it was such a short time. It was October 2022, and it was my first day, I was a front desk agent and also a pt night auditor on weekends. It was merely ...Front desk gossip. What’s a piece of gossip that happened at work that you’ve been dying to share? I work nights so nothing much happens but also so much happens as well if you know what I mean. This dude came in and was asking about the rates. I gave them to him, then he was like, "I'm the owner." I was like, "No. No you're not." He proceeded to tell me that the cameras were recording me, as if I can't see the footage in the back. And insisted he was the owner. I told him I know the owner, and it's not him. I have a story for you that goes back a couple of decades. This actually puts it back into the early 90's. I received a call from one of our rooms. I was working for R hode I sland by Parriott. The female guest was screaming at me. She said that I purposely am trying to ruin her vacation.I've been a member since 1973. I work front desk at a campground that is part of a group we'll call Ten Hundred Pathways. We are currently very hard to make a reservation at, unless you call the front desk directly. I'm almost always able to get guests in. This summer we have one guest, hereafter to be referred to as Lemon-Faced Lady (LFL for ...Welcome to the lobby of a hotel, where folks working the front desk have all had to deal with some ridiculous behavior. These stories were compiled from Reddit's r/TalesFromTheFrontDesk subreddit, and let's just say that some deal with entitlement, some deal with unfortunate smells, and some deal with shady guests. At the end of the day, though, the moral of all these stories is to respect the ...At 3 am he comes back out in just his boxers. He is a man in his 70's, short, bald, out of shape, and to be frank, he probably wouldn't have been physically attractive even if none of that were the case. Ashe approaches the desk, I inform him; "Sir you need to wear a shirt and pants in the lobby, please return to your room and get dressed."I have had to explain to friends and family that getting paperwork saying their pet is an ESA doesn't give you carte blanche to bring them any where. Especially when that pet isn't properly trained. When I worked retail some kids brought in a snake around one of their necks and when I told them they had to leave one of the girls gave me an attitude and tried to telling me it was an ESA - I ...Honestly people asking for directions to random places or restaurant recommendations is probably my biggest pet peeve. The hotel I work at is in a pricey area, safe to say I do not make enough to live anywhere close to local or casually have a favourite restaurant.. Unless it's a big popular tourist trap, me giving directions consists of plugging the address into google maps which they could ...As per my last post I shared with y’all that he so far is just getting written up and that’s it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...Check in, largely goes just fine, but mom is paying for the room, and gets testy with me when I ask for her ID, since daughter's name was on the reservation. "Well, I already gave my ID when I checked in" "yes, but I was not the one to check you in. This is just to be sure". She give me her ID, all goes well, and I go through the usual song and ... A few years ago around midnight I had a guest come up to the front desk. A woman and a young girl around 4. The woman told me there was a couple of people sleeping in the back staircase.One weekend, 2nd FD agent shift calls manager stating they are getting sick at desk. FOM comes in to relieve him. Next morning, GM and Housekeeping Sup are inspecting vacant …If you book a 100% prepaid non refundable reservation then you get what you paid for. However, if you book a reservation that holds a certain xcl policy say 3 days or 7 days, etc that is different. Yes the hotel will have a regular xcl policy but there are always certain circumstances like 95% of the country is having flt issues or a snow storm ...I work at a hotel within a big cluster of hotels. This weekend there's a basketball tournament in town. Hooray!!! It has been smooth at my hotel.The Ultimatum: The Update. So I put up this post about my difficulties at work less than 24 hours ago. And boy howdy, do I have some updates: The manager crumpled my notes in front of me, then told me to e-mail my two weeks notice. He apparently then proceeded to tell every employee on-site that I had turned in my two weeks' notice, even though ...Oh wait, you’re Karen Blind. : r/TalesFromTheFrontDesk. Is the DND sign invisible to you? Oh wait, you’re Karen Blind. So I haven't been working at this hotel for a long time, and I'm pretty sure this happens all the time but I'm still shocked that a grown woman (a Karen ofc) would actually be this dumb.Night Audit Story…. Ok, so this is my first post! And since I’ve become a night audit about 10 weeks ago, this is my first real weird evening. So, it starts with a remote control not working. Nothing too crazy, I go upstairs reprogram it all good. Then, at about 1:34 in the morning, right as I begin my night audit, I noticed that I have a ...Discount rate plus tax came out to about $53 for 2 nights and the valet parking came out to $55 for 2 nights. Hell yeah! One of the hotels I'm staying at while on vacation this week is $66+tax per night for valet. ...self park, off site, is $40 freaking dollars. I worked at a property in DC that was closed for about a year for renovation and a ...The place where tourists are decent people who stay in hotels. But decent locals stay in their houses (unless they burn down). The locals that check into local hotels are the ones who are there to do drug binges, cheat on their spouses, engage in criminal behavior, etc.I finally did it. This morning on my way out the door, I turned in my resignation to my boss and now I am counting down the days that my two weeks are up. It actually didn't go that bad. He was more than understanding especially knowing that I am off to bigger and better things. Only thing that will suck is that I will not be working with my ...You didn't understand the scam. The fake website took their info and card, charged them an exorbitant amount, then made a pre-paid reservation through Excelsior with the scammed person's info and their own card. It only worked because there was a real reservation made. So, no, you're not pulling any fast ones.the statute of limitations has ran out, i can finally tell you the full story of Hobo MountainStatus: 4.39 – collecting the bait. Jun 10, 2023. Ascent is a novel that unapologetically revels in itself and enjoys being in its own world without pretense. Completely devoid of cynicism, its infectious joy is one that a reader can really get …Freaky Hotel Guests. This post is referring to people who try to get front desk staff into their room for perverted reasons. A couple days ago, my friend was just telling me a story of how some person was trying to coerce them into their room by leaving them their key card. She then left a note the next morning with her contact information.Worked front desk for years. A frequent executive stayed once a month. He was good looking, quiet. Has a wife and they adopted two kids. Months into him staying, a very obvious lady of the night walked in asking how to get to his room. Cheating, hooking, etc. are as common at a hotel like rain in Seattle.Freaky Hotel Guests. This post is referring to people who try to get front desk staff into their room for perverted reasons. A couple days ago, my friend was just telling me a story of how some person was trying to coerce them into their room by leaving them their key card. She then left a note the next morning with her contact information. Hotel staying expert trying to get free room. This is kind of long and not anything extremely exciting. Something I felt like posting anyways. So for the past two weeks I've been running breakfast and the front desk. Our breakfast lady has gone MIA. Now we don't just have pastries and cereal for breakfast, we have to do a full hot breakfast ... As per my last post I shared with y’all that he so far is just getting written up and that’s it. Well I just got a call from my manager that she is indeed firing him now and will have to switch around my schedule a bit for this week because of it. Apparently yesterday she accidentally left her flash drive and usually when that happens one ...Corporate backed you up and the hotel owner. The shiny's main customer is the franchise owner and that's why the staff get treated like crap often because the franchise owners are usually very cheap. Stories from a Long term Hotel Guest. FewIs the eclipse bringing out the crazies? We've had The place where tourists are decent people who stay in hot
